Shipping instructions:


Pack your device in a box with at least 2 inches of packing material on all sides. Place drive inside an anti-static bag if available.


Include a note with your name and phone number in the box.


Ship your device to the address below. Please use a trackable shipping service. We'll call you as soon as it arrives.

Please send your device to:

Data Recovery Guy
Silicon Direct
2571 Jefferson Blvd
Windsor, ON N8T 2W5

*IMPORTANT: When shipping your defective device internationally you must declare a value of $10 or less to avoid brokerage fees.
The parcel contents should be declared as “computer hard drive.”

How we return your files:

Regardless of where you live we can often have your files back within just a few days (depending on problem and level of service chosen). We offer a free download service for smaller recoveries (2GB max) which allows you to download your recovered files from our servers immediately saving you time. We most commonly return your files on an external hard drive or flash drive of your choice. We offer many capacities of hard drives and flash drives for purchase at competitive pricing. You may also supply your own hard drive or flash drive. The customer is responsible for shipping costs to our lab and back unless otherwise arranged or Express Service Data Recovery has been chosen.

* All pricing is subject to HST for Canadian residents.