Pack your device in a box with at least 2 inches of packing material on all sides. Place drive inside an anti-static bag if available.
Include a note with your name and phone number in the box.
Ship your device to the address below. Please use a trackable shipping service. We'll call you as soon as it arrives.
Please mail or drop off your device to:
Data Recovery Guy
2130 W Brandon Blvd Ste 203
Brandon, Florida
33511 USA
For Canadian Customers:
Silicon Direct
2557 Dougall Ave #6, Suite 310
Windsor, ON N8X 1T5
Canada
*IMPORTANT: When shipping your defective device internationally you must declare a value of $10 or less to avoid brokerage fees.
The parcel contents should be declared as “defective hard drive.”
How we return your files:
Regardless of where you live we can often have your files back very quickly (depending on problem, amount of data and level of service chosen). If needed, a download option is possible which allows you to download your recovered files from our servers immediately saving you time. We most commonly return your files on an external hard drive or flash drive of your choice. We offer many capacities of hard drives and flash drives for purchase at competitive pricing. You may also supply your own hard drive or flash drive. The customer is responsible for shipping costs to our lab and back unless otherwise arranged or Express Service Data Recovery has been chosen.