Express service is available and priced on an individual basis.
Internal and External Hard Drives
Hard drive evaluation is *$25 ($18USD) (non refundable) -This is all you pay unless you get your files back
|Logical Failure- Deleted, erased or missing files, partition corruption, missing drive letter, etc. Starts at $150 ($120USD)|
|Non-Invasive- Drive not showing up in windows, minor internal problems, bad sectors, electronic issues, etc. Starts at $400 ($300USD)|
|Invasive- (clean room required) Severe internal problems, clicking, firmware, preamp, headstack, etc. Starts at $700 ($499USD)|
If your drive needs additional parts to complete the recovery you will be informed before we go ahead with the job.
*Previously opened drives incur a $99 ($70USD) evaluation and are not eligible for free return shipping.
*Drives exposed to severe flood/fire incur a $400 ($289USD) evaluation.
Flash Drives, Memory Cards
USB/Memory card evaluation is FREE. You pay us nothing at all unless get your files back
|Logical Failure- Deleted, erased or missing files, accidental device format, minor physical damage etc. Starts at $150 ($120USD)|
|Hardware failure- Drive not showing up on computer, firmware failure, electronic failure, severe physical damage etc. Starts at $350 ($254USD)|
If your device needs additional parts to complete the recovery job you will be informed before we go ahead with the job.
Cellular Phones & Mobile devices
We will evaluate each mobile device for $25 ($18USD)(non refundable) -This is all you pay unless you get your files back-
A successful recovery is an additional $600-$800 ($290USD-$435USD) per mobile device.
If your device needs additional parts to complete the recovery you will be informed before we go ahead with the job.
How we return your files:
Regardless of where you live we can often have your files back within just a few days (sometimes hours depending on problem and level of service chosen). We offer a free download service for smaller recoveries (2GB max) which allows you to download your recovered files from our servers immediately saving you time. We most commonly return your files on an external hard drive or flash drive of your choice. We offer many capacities of hard drives and flash drives for purchase at competitive pricing. CD’s (650MB) are $5 and DVD’s (4.7GB) are $15.00. You may supply your own hard drive or flash drive but not CD’s or DVD’s as additional transfer labour is included in their pricing. The customer is responsible for shipping costs to our lab and back unless otherwise arranged or Express Service Data Recovery has been chosen.
* All pricing is subject to HST for Canadian residents.
Pack your device in a box with at least 2 inches of packing material on all sides. Place drive inside an anti-static bag if available.
Include a note with your name, and phone number in the box.
Ship your device to the address below. Please use a trackable service. We will call you as soon as it arrives.
Please send your device to:
Data Recovery Guy
220 Tecumseh Rd W
Windsor ON, N8X 1G1
*IMPORTANT: When shipping your defective device internationally you must declare a value of $10 or less to avoid brokerage fees.
The parcel contents should be declared as “computer hard drive.”